YOUR RIGHTS

The right to be informed

 

This right means that we are obligated to provide fair processing information, which can all be found here. The regulations emphasise the need for transparency over how we use your information. We feel the information on our privacy page explains all you need to know about how we use your personal data; however, if there is something you do not understand, please call us on 01473 213464 and we will try to help you better understand this document and make any necessary changes.

The right of access

 

This right means that you have the right to access your personal data and supplementary information; this should allow you to be aware of and verify the lawfulness of the processing we carry out.

 

Under the GDPR, you have the right to obtain: confirmation that your data is being processed; access to your personal data; other supplementary information.

 

If you wish to be provided with a copy of the information that we hold about you, please either call us on 01473 213464, or email help@floodandfrench.co.uk, requesting access to your information – you will need to provide your name and address - and we will be able to provide this to you, free of charge, within one month of the request being made.

The right to rectification

 

Under the GDPR, you have a right to have your data corrected if it is inaccurate or incomplete. If we have disclosed the information to third parties, the details of which are outlined here, then we must inform them of the rectification; you can ask us to inform you of who the recipients of your information are.

 

If you wish to exercise this right, please either call us on 01473 213464, or email help@floodandfrench.co.uk, requesting an amendment to your information – you will need to provide the name and address we currently hold for you - and we will be able to rectify this to you, free of charge, within one month of the request being made.

The right to erasure

 

This right is often also known as ‘the right to be forgotten’. You can request that we delete or remove your personal data, if there is no compelling reason for its continued processing. This right applies if:

  • the personal data collected is no longer necessary for the purpose for which it was originally collected or processed;

  • we rely on your consent for lawful processing of your information and you have withdrawn your consent;

  • you object to the processing and there is no overriding lawful basis for us to continue the processing;

  • the personal data was unlawfully processed;

  • the personal data needs to be erased in order to comply with a legal obligation;

  • the personal data is being processed in relation to the offer of information society services to a child.

If the Company has disclosed the information to third parties, the details of which are outlined here, then we must inform them of the erasure; you can ask us to inform you of who the recipients of your information are.

 

We can refuse to comply with a request for erasure, when one of the following applies:

  • to exercise the right of freedom of expression and information;

  • to exercise or defence of legal claims.

If there is a lawful basis for processing your personal data that overrides your request for erasure, then we will fully explain this to you.

 

If you wish to exercise this right, please either call us on 01473 213464, or email help@floodandfrench.co.uk, requesting erasure of your information – you will need to provide your name and address - and we will be able to carry this out for you within one week, provided the circumstances in which we can refuse to erase your personal data are not met.

 

The right to restrict processing

You have a right to restrict or suppress the processing of your personal data; this means that we are permitted to store the personal data, but not permitted to process the personal data any further. We will hold enough information about you to ensure that the restriction is respected in the future. 

 

You can exercise this right in the following circumstances:

  • where you contest the accuracy of the personal data, we will restrict the processing until we have verified the accuracy of the personal data;

  • where you have objected to the processing, and we are considering whether or not our legitimate interests override yours (more information on your right to object is available here);

  • where the processing is unlawful and you oppose erasure of your data for restriction instead;

  • if we no longer need the personal data but you require the data to establish, exercise or defend a legal claim.

 

If you wish to exercise this right, please either call us on 01473 213464, or email help@floodandfrench.co.uk, requesting restriction of your processing – you will need to provide your name and address - and we will be able to carry this out for you, provided the circumstances in which we can refuse to restrict the processing of your personal data are not met.
 

The right to data portability

 

The right to data portability allows you to obtain and reuse your personal data for your own purposes across different services. It allows you to move, copy or transfer personal data easily from one IT environment to another in a safe and secure way, without hindrance to usability.

 

The right to data portability only applies:

  • to personal data you have provided to us;

  • where the processing is based on your consent, or for the performance of a contract; and

  • when processing is carried out by automated means.

 

If you wish to exercise this right, please either call us on 01473 213464, or email help@floodandfrench.co.uk, requesting transfer of your data, stating the reason you would like your data transferred – you will need to provide your name and address - and we will be able to carry this out for you, provided the circumstances outlined above are met.

The right to object

 

Under the GDPR, you have the right to object to processing based on legitimate interests, direct marketing, and processing for the purposes of scientific/historical research and statistics. As this is such an important right, we have outlined it on our main privacy information page, which can be found here.

Rights related to automated decision making

 

The GDPR has provisions on automated individual decision-making (making a decision solely by automated means without any human involvement) and profiling (automated processing of personal data to evaluate certain things about an individual), and applies to all automated individual decision-making and profiling. Organisations can only carry out this type of decision-making if the decision is:

  • necessary for the entry into or performance of a contract; or

  • authorised by Union or Member state law applicable to the controller; or

  • based on the individual’s explicit consent.

We do not carry out any automated individual decision-making or profiling.

 

If you have any concerns surrounding automated individual decision-making or profiling, then please either call us on 01473 213464, or email help@floodandfrench.co.uk, stating your concerns around automated individual decision-making or profiling – you may need to provide your name and address - and we will address your concerns to the best of our ability.

© 2018 by Flood&French Ltd.

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